Our privacy policy

We respect your privacy and always take it seriously.

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If you have any questions regarding our privacy policy or need additional information, please reach out to us. Our dedicated customer success team will answer your concern immediately.

privacy policy

last updated: 25 April 2022

We value your privacy very highly. Please read this Privacy Policy carefully before using the www.onthemovemobilestorage.com Website (the “Website”) operated by ON THE MOVE MOBILE STORAGE, LLC., a(n) Limited Liability Company formed in LANCASTER, MA, United States (“us”, “we”, “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

what information we collect

We collect any and all information that you enter on this Website or provide to us by any other form of communication, including, but not limited to electronic mail, regular mail and phone calls. We collect the following information about you:
Category of information Specific piece of information
Identifying information Name
Identifying information Postal / Shipping address
Identifying information Billing address
Identifying information Phone number
Identifying information IP address
Identifying information Email address
Identifying information User provided information about their move.
Commercial information Records of personal property
Internet or other electronic activity Browsing history
Internet or other electronic activity Search history
Internet or other electronic activity Information regarding your interaction with our website or application
Internet or other electronic activity Information regarding your interactions with advertisements

how we may use your information

We may use the information that you provide us for the following:
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Counting ad impressions to unique visitors;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Resolving disputes;
  • Short-term transient use;
  • Undertaking activities to verify or maintain the quality or safety of our services or devices;
  • Undertaking internal research for technological development and demonstration;
  • Verifying customer information.

cookies

A cookie is a small piece of data sent from a website and stored on your computer by your web browser. The file is added once you agree to store cookies on your computer or device, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The Website can also tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
This Website collects cookies and may use cookies for reasons including, but not limited to:
  • Analyze our web traffic using an analytics package;
  • Identify if you are signed in to the Website;
  • Test content on the Website;
  • Store information about your preferences;
  • Recognize when you return to the Website.
Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website.

children’s privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit analytics optout by google.

third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

See what our valued customers are saying about us

4.9
Based on 57 Reviews

I can honestly say, I can trust On The Move Mobile to keeping my stuff safe. Whenever I need access to anything in my storage container, I contact Ian via text and he replies back immediately. He not only responds back in a timely manner, he makes it convenient for me to find my storage container when I decide to grab some items from there.☺️

5.0
Julisa Medina July 25, 2022
google

Impressed with On The Move. Delivered as promised, terrific container and top notch customer service. Highly recommended.

5.0
Dawn Kenney July 22, 2022
google

The best option out there!! So much better than the "big pod" company. This is a local business that is better, cheaper, and way more reliable than the chain alternative. So happy that I found this company, I would recommend them to anyone in need!

5.0
Mike Millward July 20, 2022
google

I cannot say enough good things about working with this company. GM, Ian was incredibly helpful and flexible with us. This is also THE ONLY POD delivery/Self Storage available to rural areas in the North East (trust me, I called them all). Even if there were other options, you cannot beat their price, high quality customer service, flexibility, responsiveness and overall quality. 10/10 I recommend this team and service!

5.0
Elissa Knott July 11, 2022
google

Do you ever have a day when crisis hits and after multiple calls to find a solution, you finally find yourself on the phone with someone who has you grinning from ear to ear in relief? That was what happened to me with On The Move Mobile Storage! Ian heard our situation and quickly had solved our problem. From being super professional and friendly, to responding immediately to our emergency situation PLUS being able to maneuver a huge storage pod down a tiny alley and around cars, this company has proved it's worth in gold. I am grateful to be reminded that there are good people in the world who do their jobs well and with a smile. I highly recommend On The Move Storage!

5.0
Amy Kinney July 7, 2022
google

Outstanding. !!!!

5.0
A Sullivan June 20, 2022
google

They are a small enough company to give personal service, but big enough for top of the line equipment. The pod was delivered on a truck with a remote control forklift. It came off the flat bed level and will be kept level when reloading after it has been filled. The remote also allowed Ian to place the pod PERFECTLY into a tight spot. We are thoroughly impressed!

5.0
Alexandra Shilhan May 18, 2022
google

This was a great experience I’m so glad we chose to use them for our move.. Ian was very accommodating and went above and beyond to make sure we had the box even the same day we called … I will definitely be recommending them to anyone I know moving thanks again Ian.

5.0
Moriah Washington May 11, 2022
google

Excellent service, great price!

5.0
John Walsh March 7, 2022
google

It was just what we needed. So much easier to deal with than a moving truck, and it allowed us the time we needed to get things done at a strady pace instead of rushing. Great staff, and decent prices compared to others. Being local and not a major chain was another selling point for me.

5.0
Brandon Postula March 3, 2022
google

Had a great experience with our move, pod was loaded up and then at our new house and ready for unloading when we moved in. Team was responsive and efficient, great to work with!

5.0
Andy Tirella March 1, 2022
google

After having bad experience after bad experience with the usual moving truck rental companies, I decided to give this method a shot. After working with On The Move, I will never rent a moving truck ever again. Drop off, pick up, and transport times were all scheduled to meet my needs and the staff couldn’t have been more accommodating. Having a rental truck (charged by the day) means load it up as fast as possible and then unload it in a hurry to get the truck back before being charge for an additional day. This often results in hasty packing and the occasional scratched piece of furniture. Using On The Move means you can keep the storage unit and load it piece by piece and pack it correctly without the pressure of an expensive moving truck. 10/10 would work with this company again.

5.0
Michael Beneke February 25, 2022
google

Great company.

5.0
Athena Drosos February 25, 2022
google

I would strongly suggest On the Move Mobile Storage - they are very prompt and reliable. We had a great experience sing them for our move and our unexpected storage was no problem at all for them. Great company!

5.0
Kim McVane February 2, 2022
google

Great company to do business with. Easy and responsive.

5.0
Kara Medley February 1, 2022
google

My wife and I used On The Move Mobile Storage for our move from ayer to Ashby. I got one 16’ container 1 month before we were set to move and mid month I realized I need a bigger boat… they had a second container at my house the next day so I could continue loading up everything before our closing date.

5.0
ian brine January 23, 2022
google

Very friendly and helpful folks. Highly recommend their service.

5.0
R D December 30, 2021
google

Very accommodating when I desperately needed their services! Units are very well kept. Very pleasant to work with & have already recommended their services to others.

5.0
Nancy Caron December 30, 2021
google

Great to work with and very convenient!

5.0
Eric Evans December 30, 2021
google

Quality storage containers, great service and responsive!

5.0
Larry Eaton December 30, 2021
google

On the Move Mobile Storage is responsive, professional and very helpful to not only my clients, but also to me, personally!

5.0
Tish Dray December 27, 2021
google

Our non-profit organization has been working with On the Move Mobile Storage for over a year now and we have been very please with their service, communication and professionalism.

5.0
Rosemary VanDorpe December 24, 2021
google

nothing but a positive experience with this company prompt delivery, friendly service and great value for having storage right in my driveway.

5.0
Eddie Morandi December 23, 2021
google

This company came thru when it really counted! When closing on the house came unexpectedly, they were there the very next day. So appreciated! Highly recommend their services!

5.0
Brenda Usher December 23, 2021
google

We are so thankful for On the Move Mobile Storage, LLC. We rented two moving containers from them and kept them for about 3 months while we navigated through selling and buying a new home. During the rental period, an accident happened that was out of our control and thankfully, with such great owners and staff, they helped us immediately pick up the pieces and were able to accommodate us with another moving container right away. Dan, Juliana, and Brad- thank you for your assistance with making our move as seamless and as pleasant as can be! You guys were all so professional, prompt, and most importantly...kind. Kindness goes a long way and we would recommend your company to anyone and everyone! Five Star, all the way.

5.0
Tammie C June 16, 2021
google

Juliana and the staff that she works with is absolutely incredible. Extremely accommodating,and when it comes to getting things corrected she is fantastic. For anyone that is moving and doesn't want to go through the hassle of finding trucks and getting help and risking things damaged, I would highly recommend their services.

5.0
Mike Nolan January 25, 2021
google

Very efficient, timely, and courteous service.

5.0
Rich Gannon January 7, 2021
google

They did the hard work that made everything so much more possible. Thank you!

5.0
Cordula Robinson December 30, 2020
google

I used On The Move this past summer for my local move. I rented a storage pod for about a month and had them move it to my house. They were friendly, professional and on time and the price was very reasonable. I highly recommend them.

5.0
Francis Floyd December 16, 2020
google

I was someone who saw moving in the traditional manner. The disorganization of packing, locating a truck, wrestling with trying to squeeze seven rooms of belongings into a typical rental truck. We were directed towards using On The Move storage containers . Best action taken besides selling our house. It made moving so easy and stress-free. They arrived, and placed the box right where we asked. Very professional. We were able to pack boxes on our time-table and then place in the storage container. We packed neatly and with the amount of room inside the container we were able to get our expensive BBQ grill and lawn equipment inside as well. By the time the movers arrived there was only furniture left for them to move. Everything else was in the storage container. With a quick phone call, On The Move returned, picked up the container and delivered it to our new address. Again, very professional. I would highly recommend using them if you’re moving or looking to store something. What could have been a painstaking move turned out to be very easy. Thank you On The Move. Way too go!

5.0
Jerry Molet December 11, 2020
google

I knew moving twice in 3 months was not going to be the most pleasant experience, but On the Move Mobile Storage made storing and shipping my belongings a breeze. Juliana was prompt in her responses, helped arrange everything, and answered all of my questions. The drivers made sure to reach out before each pick-up and drop off, and were extremely courteous and friendly. I was running late on one of my moving days and they were able to re-arrange the pick-up for later that day, which was a lifesaver! Great company, I would definitely recommend and use them again.

5.0
Erin Freeman December 2, 2020
google

A client of mine used On the Move Mobile Storage to pick up some material that I was supplying to him. They showed up when they said they would and waited while we loaded the product into the container. Overall a good experience.

5.0
Kale Stenersen April 29, 2020
google

Professional and punctual. equipment was top notch and easily usable. Company employees were polite and very professional. Price was very competitive and working with them was easy.

5.0
Douglas Wilkinson April 22, 2020
google

Great company. Meet the owner's when the dropped off the storage unit themselves and both good guys. Storage unit was clean and actually brand new. Very fast response on all occasions of picking up and dropping off at new place and a great price on top of all that. Will defiantly be recommending them. Thank you

5.0
edaniel43 Daniel March 23, 2020
google